Service 05
System Integrations
Wire the model — or any other service — into the tools the business already runs on.
- Two-way sync
- Retries
- Runbook
Nothing new gets used until it reaches a screen people already have open.
The best system in the world is ignored if using it means a second login and a copy-paste. Value appears when the thing shows up inside the CRM, the ERP, the helpdesk, or the spreadsheet the finance team will never give up.
This is ordinary, careful backend work: authentication, rate limits, idempotency, retries, and knowing exactly what to do when the other side is down. We have done a great deal of it.
What we actually do
- Two systems kept in step — in both directions where that is what is needed
- Idempotent writes, so a retry never creates a second order
- Rate limits and back-off that respect the other side’s rules
- A dead-letter path: nothing is lost, everything can be replayed
- Credentials and secrets handled the way an auditor would want them handled
- A short written runbook for the day the other side goes down
Who it’s for
Businesses retyping the same information into two places, or living with a connection that drops the occasional record and is noticed at month end.
How it runs
One to four weeks for a single connection. Longer where several systems have to agree.
Start with the problem.
Tell us what you’re working on and whether system integrations is really what it needs. An engineer reads every enquiry.